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Most questions are already answered on the FAQ : fees, privacy, how offsetting works, and how to log a trip.
We can help withGeneral inquiriesAccount issuesPayment problems: a failed charge, a duplicate transaction
We can't
Reverse a completed offset. Your purchase is committed irrevocably the moment you check out. There's no window where it can be undone. We'd rather tell you that here than when you hit it.